HELP CENTER

TERMS AND CONDITIONS 

Added to Terms

COVID-19 / CORONAVIRUSNOTICE

The government iscontinually reviewing its stance on Coronavirus/COVID-19. As part of theirfuture plans and in an attempt to slow the spread of COVID-19, instructions maybe given that restrict our ability to deliver services as quoted.

Should such measures beimplemented, this will restrict our ability to meet our quotation and or supplyservices as detailed. We may be obligated to, delay, suspend or indeed cancelour services. If the virus or Government directions affect our ability toconduct your removal.

Relocation or otherservices;

1.     We and our insurers will not be in a position toaccept any liability for losses that may arise and we, therefore, limit ourliability accordingly.  We also have a dutyof care to our staff and co contractors, and therefore ask that you notify usshould you or any of your household be diagnosed or display symptoms ofCOVID-19

Introduction.

These Conditions set out the rights andobligations of Eazy Removals and Storage and All associated companies.(“we”, “us” “the company”or “our”) and the Customer (“you” or “your”).

These Terms and Conditions can only bechanged with the prior written agreement of both the business and the Customer.

Your attention is drawn to Clause 9, whichsets out our liability in respect of your goods.

2. quotations (pre-priced tasks)

2.1 Our hourly and mileage charges &quotations (pre-priced tasks) unless otherwise stated do not include customs,duties, inspections or any other fees or taxes payable to any statutory body.Any such duties or fees will be payable by you in addition to the price stated.

2.3 We guarantee our rates will not bechanged once your booking has been made and confirmed by us.

2.2 We reserve the right to amend the pricestated in quotations (pre-priced tasks) to take account of changes ofcircumstances that were not taken into account when preparing our quotation andare confirmed by us in writing.

Such factors may include the following andrelate to quotations only:-

2.2.1 Where the work is not carried out orcompleted within 3 months of the date of the quotation;

2.2.2 Increased costs resulting fromcurrency fluctuations or changes in taxation or freight charges;

2.2.3 We have to collect or deliver goodsnot as informed at the time the quotation was given;

2.2.4 We supply any additional services,egpacking or dismantling etc;

2.2.5 The work is carried out outside ofnormal business hours (between 8.00am and 10.00pm) at your request;

2.2.6 We are required to provide additionalservices not included within the quotation, including the moving or storingextra goods;

2.2.7 We are unable to obtain access to thedelivery or collection point or such accesses inadequate or inappropriate forour vehicles;

2.2.8 We have to pay parking or othercharges; or

2.2.9 There are delays or events outsideour reasonable control, which increase the cost or resources required tocomplete the work. Waiting time will be additionally charged at our standardhourly rates.

2.4 We were not notified of any obstacle orhindrances causing difficulties in performing the work.

2.3 Our quotation does not constitute acontract and accordingly there is no contract between us until you have ourwritten confirmation that we can move your goods on the required date.

3. Additional Work (excluding hourly rate tasks)

3.1 Unless otherwise agreed in writing, thefollowing is not included within the quotation: -3.1.1 Dismantling or assemblyof units or furniture (including flat pack items);

3.1.2 Disconnecting, reconnecting,dismantling or reassembling any appliances, fixtures, fittings or equipment;

3.1.3 Taking up or removal of fitted floorcoverings;

3.1.4 The movement of any item or itemswhich our staff reasonably believes they cannot move safely, whether due to itsnature or its position.

3.2 You are recommended to makearrangements for any such work to be provided for separately.

4. Your Responsibilities

4.1 You must:

4.1.1 Declare in writing to us the value ofthe goods being removed and/or stored (unless you elect for our liability to belimited to £500 per item as set out in Clause 9.1);

4.1.2 Obtain at your own expense allpermissions, consents, licences, permits or customs documents required for theremoval of the goods;

4.1.3 Be present, either personally, orthrough an authorised representative, during the collection and deliveryprocess;

4.1.4 Prepare and stabilise all appliancesprior to their removal;

4.1.5 Take reasonable precautions toprevent the unauthorised removal of goods not belonging to you and check toensure that your goods are duly removed;

4.1.6 Provide proper protection for goodsleft unattended or in unoccupied premises;

4.1.7 Empty, defrost and cleanrefrigerators and freezing equipment.

4.2 In addition you must provide us withcontact details during the removal process including transit and/or storage ofgoods to the point of delivery.

4.3 We will not be liable for any loss,damage, cost or additional expense that may occur as a result of your failureto fulfil these obligations unless by reason of our own negligence or breach ofcontract.

5. Ownership of Goods

5.1 You confirm to us that the goods beingremoved are your property or that you have the authority of the owner to enterinto this contract in relation to the removal of the goods and the storagethereof.

5.2 You undertake to indemnify us for anyclaims and keep us indemnified against any claims resulting from any breach byyou of Clause 5.1.

6. Excluded Goods

6.1 Unless previously agreed by us inwriting by a director, the following items are excluded from this contract andwill not be removed;

6.1.1 Prohibited, stolen goods, drugs,pornographic material, potentially dangerous, damaging or explosive items,aerosols, paints and firearms and ammunition;

6.1.2 Jewellery, watches, trinkets,precious stones or metals, money, deeds, securities, stamps, coins or goods orcollections of any similar kind;

6.1.3 Any goods likely to encourage verminor other pests or to cause infestation or contamination;

6.1.4 Perishable items and/or thoserequiring a controlled environment or refrigerated or frozen food or drink;

6.1.5 Animals, birds or fish;

6.1.6 Goods requiring any licence orgovernment consent for export or import or any movement contemplated within theremoval.

6.2 If we do agree to remove any such goodswe will not accept any liability for loss or damage unless we are negligent orin breach of contract.

If you submit any such goods without ourknowledge we will make them available for your collection and if you do notcollect such goods within a reasonable time we reserve the right to takefurther steps in relation to the disposal of any such goods.

You must indemnify us against anyadditional charges, expenses, damages, costs or claims incurred by us as aresult.

7. Postponement’s and Cancellations

7.1 If this agreement is postponed orcancelled.

Charges are as follows: – Postponement = Nocharge. Cancellations =No charge.

8. Payment

8.1 You must pay our charges 48 hours beforethe removal/service begins by cash, credit-debit card or cheque must be 5working days prior to move unless agreed prior in with our company and thecustomer both agree the terms.

8.2 A handling charge of 1.5% will be addedfor credit cards also id must be shown and copy taken or debit card payments.

8.3 We reserve the right to charge aninterest rate of 10% per month on overdue amounts.

8.4 Payment terms may only be varied withour written agreement in advance.

9. Our Liability for Loss or Damage

9.1 Our liability for negligence or breachof contract or otherwise under common law in relation to your goods is limitedto the value declared to us under Clause 4.1.1. or £25,000 whichever is theleast. If no such value is declared, or if you so elect, for the maximum amountof £500 per item.

We are not liable on a “new for old” basisfor any lost or damaged goods.

9.3 We shall not be liable to the extentthat loss or damage is caused or contributed to by moving goods under yourexpress instructions, against our advice, and in a manner, which is likely tocause damage.

9.4 You must notify our crew before paymenthas been made of any damage to your premises or property.

9.5 We will charge an excess of £50 peritem claimed under our insurance policy.

10. Excluded Risks

10.1 We are not liable for the following:

10.1.1 Loss or damage to cars or othermotor vehicles (except motor cycles and mopeds or the like) and/or, boatsand/or caravans unless carried within a closed vehicle, or within a trailerspecially constructed or adapted for the purpose, but including loading andunloading, and storage within a suitable building, where carried or stored asan incidental part of a domestic removal and/or storage contract.

10.1.2 Electrical and mechanicalderangement unless shown to be as a result of physical external damage to theitem concerned or as a result of fire, flood, collision or overturning of roadvehicles or other conveyances.

10.1.3 Breakage, scratching, denting,chipping, staining and tearing of items packed by you including trunks, suitcasesand the like unless reasonably attributable to physical damage to such itemscaused by collision or overturning of road vehicles or other conveyances.

This policy shall also exclude claims formissing items unless a valued list of contents is supplied by you to us priorto commencement of transit and such list approved by us.

10.1.4 Loss or damage, which occurs priorto collection or packing by us or after delivery or unpacking by us.

10.1.5 Loss or damage to jewellery,watches, trinkets, precious stones, precious metals, coins, money, deeds,bonds, securities and stamps or collections of similar kind except whilstsecured in a locked safe or strong room.

10.1.6 Loss or damage caused by wear andtear, gradual deterioration, warping or shrinkage, moth and/or vermin unless itcan reasonably be demonstrated that such loss or damage arose as a result ofour actions or failings of those of our subcontractors, agents or servants.

10.1.7 Any consequential loss.

10.1.8 Loss or damage to refrigerated orfrozen food and/or drink, plants, house plants, brittle objects, items withinherent defects howsoever caused and/or goods likely to encourage vermin orother pests or to cause infection.

10.1.9 Prohibited or stolen goods, drugs,potentially dangerous, damaging or explosive items including gas bottles,aerosols, paints, firearms and ammunition.

10.1.10 Animals and their cages or tanksincluding pets, birds or fish.

10.1.11 Mysterious disappearance ofcustomers goods in transit or in store unless evidence can be provided to provebeyond all reasonable doubt that the loss is solely attributable to thedishonesty or connivance of our employees.

10.2 None of our employees will incur anyseparate liability to you.

10.3 If the value of your goods in storeare, at the time of loss or damage, collectively of greater value than thevalue declared, then you will bear the equivalent proportion of the claim inthe same ratio as the actual value exceeds the declared value.

10.4 Our liability is limited to thereasonable cost of repair and no claim will be considered in respect of anydepreciation in value of any item as a result of such repair.

10.5 Where any item consists of items in apair or set, we will not pay more than the value of any particular part orparts which may be lost or damaged, without reference to any special valuewhich such part or parts may have as part of a pair or set, nor more than aproportionate part of the declared value of the pair or set.

11. Delays in Transit

11.1 All arrival and departure times areestimates only.

11.2 If a specific timetable is agreed inwriting between us and any delay within our reasonable control occurs we willpay your reasonable expenses resulting from our failure to keep to the agreedwritten timetable.

If through no fault of ours we are unableto deliver your goods and take them into storage then any additional storagecharges and delivery charges incurred as a result will be at your expense.

12.Time Limit for Making Claims:

12.1 You must notify us of any loss or damagebefore payment for the job/task has been made. unless we agree to an extensionof this time limit in writing.

12.2 If you fail to make a notification tous of such loss or damage we will not be liable.

13. Withholding or Disposal of the Goods

We have a right to withhold and/orultimately dispose of some or all of the goods until you have paid all ourcharges and any other payments due under this or any other agreement betweenus.These may include any charges which we have paid out on your behalf. Whilewe hold the goods you will be liable to pay all storage charges and other costsincurred by us as a result of withholding your goods and these Terms andConditions will continue to apply.

14. Sub-Contracting

We reserve the right to sub-contract partor all of the work provided for under this Agreement in which case these Termsand Conditions will continue to apply in full.

15. Storage Charges

We may change our storage charges and youwill be given three months notice of any such change in advance in writing.

16. Applicable Law

These Terms and Conditions are subject tothe Law of England and Wales.

17. Whole Agreement

17.1 These Terms and Conditions form thewhole agreement between us and all other correspondence or oral discussions or representationsare excluded.

Sincerely your Eazy Removals And storage